IVRS for Call Centres
Solutions for IVRS in CALL CENTRES
| Key Features |
Exclusive Features of IVR for Call Centers |
| Various dialer modes - Auto Dialer, Preview Dialer, Progressive Dialer, Predictive Dialer |
Call Barging for Supervisors and Quality Analyst |
| Blended with Inbound solution that contains IVR, ACD, and CTI in one pack (Optional as per client requirements) |
100% Call logging |
| Cost Effective, increased Returns on Investment, scalable, easy to implement IVR solution |
Support Multiple Campaign and offer customized Screen pop-up for each campaign |
| Security measures that supports strict adherence to Industry regulations |
Recycle of Leads: Based on Agent dispositions and dialer dispositions |
| Manage Campaigns efficiently using high List Management Tools |
Interactive Screen pop (GUI) containing provisions for Wrap-up call and End call by click of a button |
| Feature rich with all functionalities for an Outbound Call Center |
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| Server based dialer solution with Voice Logger |
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| Efficiency using Advanced Call Classification tools |
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| Increased Agent |
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| Administrative Features of Call Center IVR Solution: |
Campaign Management Tools include: |
| Set-up of different parameters for campaign |
Add/ Edit Campaigns, Add/ Edit Dispositions, Add/ Edit Schedules |
| Privileges for |
Download Templates |
| Campaign Management based on different time zones in campaign destination country |
Upload Numbers |
| Addition of Agents, Supervisors and Quality Analyst |
Ability to transfer and conference calls using the Screen Pop.Ability to transfer and conference calls using the Screen Pop. |
| Allotment of Agents, Supervisors and Quality Analyst to different Campaigns |
Supports Hot transfer of calls |
| management of campaigns |
Agent scripts and rebuttals in the screen-pop giving complete information required for agent |
| Add / Edit Agent & Supervisors scripts and rebuttals |
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| Our IVR Support System |
Lead Management Tools include: |
| Instant E-mail Support |
Lead Transfer |
| Trustworthy Support |
Duplicate/ Delete Campaigns |
| Stree Tested |
Add/ Remove leads to already uploaded leads |
| 24x7 Support System |
Add/ Remove leads to Current Schedule |
| Instant Live Support through Messengers - During Office Hours |
Leads allotment to individual agents and transfer of Sales Voices File to a convenient Location |
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Real time monitor of calls for Supervisors, Quality Analyst and Admin |
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| Call Center IVR Software Reporting Features: |
| Advanced search functionality |
| Customized report generation based on client's reporting formatCustomized report generation based on client's reporting format |
| Agent-wise Call & Campaign-wise call Summary |
| Agent performance reports |
| Agent Shift report |
| Provision to be downloaded to excel sheet |
| CDR Reports – Agent-wise & Campaign-wise |
| Call disposition & Dialer disposition based reports
Sales Report – Shift based & Campaign based |
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IVRS for Call Centres
Out Dialler / Outgoing Campaigns :
Facilitates mass outgoing of call for public notices, IVR here plays an important role in management of calls by sending it to bulk masses called Out Dialing. This service can be used for general elections, public issues, public notices.
