IVR for work force management
IVR if explored has many of the amazing scopes where rich output can be derived. One of the scopes out of many is the application of IVR in workforce management. Handling the details, information, data, particulars, attendance, performances, daily reporting about the staff and crew is a must. It adds to the difficulty when it comes to insertion of this sophisticated information manually. IVR here has a scope that would enable simple menu with simple recording, controlled by the administrator for the purpose of total man power handling right on your phone instrument.
Application of:
- Attendance recording
- Punch in/out for start/end of workday, coffee breaks, lunch breaks, etc.
- Absentee reporting (sick days, personal days)
- Vacation requests
- Requests for available vacation days or accumulated overtime hours
- Call tracking with caller ID and call block options
- Real-time exception alerts
Outbound Functionality:
- Department heads, supervisors, managers receive messages about employee attendance via telephone or email
- Contractors, on call or standby workers are sent requests to come in employees receive vacation approval notifications
- Improved project cost tracking
- Optional fax integration
Reporting through IVR :
- Hours by employee, job, or department
- Pay rules
- Current or projected overtime
- Absentee days by employee or department
- Vacations days by employee
- And much more
